Privacy Policy

Privacy at Trackifi

Last Updated: 2025-06-16

Introduction

At Trackifi (“Service”, “we”, “us”, “our”), your privacy is a priority. This Privacy Policy explains how we collect, use, store, and share your information when you use our software-as-a-service (SaaS) platform for time tracking, project management, invoicing, and related functionalities.

By using our Service, you consent to the practices described in this Policy.

Information We Collect

Personal Data

We collect personal data from individuals who create an account or interact with our Service. This includes:

  • Your name
  • Email address
  • Other contact details

This data is collected from both the primary administrator (the user who creates the company account) and invited users (employees or freelancers).

Customer Company Data

When you sign up, you create a company account, providing details such as:

  • Company name
  • Company address
  • Tax identification number
  • Other relevant business contact information

This information is used to manage your company’s subscription. While invited users (employees and freelancers) are linked to the company, their individual data remains classified as personal data.

Usage Data

We may collect aggregated or anonymized usage data, including:

  • Access logs
  • Activity records
  • Usage metrics

Payment Information

All payment transactions are processed via Stripe. We do not store or process any credit card or sensitive payment information on our servers.

Cookies and Tracking Technologies

We do not use marketing or tracking cookies. Only essential cookies are used to enable secure login and core functionality of the Service.

Analytics

We use Umami, a privacy-focused and GDPR-compliant analytics tool, to collect anonymized usage data about how our Service is used. This includes page visits, navigation flows, and feature usage. Umami does not use cookies, does not track personal information, and does not identify individual users.

All analytics data is hosted on our own servers (based and owned in EU) and is used solely to improve the performance and usability of the Service.

How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our Service
  • Process transactions and manage user accounts
  • Communicate updates, support messages, and promotional offers
  • Analyze usage trends to optimize our Service
  • Comply with legal and regulatory requirements

Our lawful bases for processing personal data under GDPR are:

  • Contract (Art. 6(1)(b)) — to provide and operate the Service.
  • Legal obligation (Art. 6(1)(c)) — to comply with accounting, tax, and regulatory requirements.
  • Legitimate interest (Art. 6(1)(f)) — to improve, monitor, and secure the Service.
  • Consent (Art. 6(1)(a)) — when you sign up for optional communications such as newsletters or beta programs.

Data Storage and Security

  • All data is stored within the European Union.
  • We implement strict security measures to protect data from unauthorized access, loss, or alteration.
  • Access to personal data is restricted to authorized personnel only.

Sharing and Disclosure

  • We do not sell or rent your personal data to third parties.

  • We may share data with trusted third-party service providers (e.g., Stripe) for payment processing and service operation. These providers are contractually obligated to protect your information.

  • Some service providers (e.g., Cloudflare, Resend) may process limited metadata outside the European Economic Area (EEA). Where this occurs, we rely on the European Commission’s Standard Contractual Clauses (2021/914) and supplementary measures EU-approved legal safeguards that ensure your data continues to receive GDPR-level protection.

  • We may disclose your information if required by law or to protect our legal rights.

Your Rights Under GDPR

Under the GDPR, you have the right to:

  • Access, correct, or delete your personal data
  • Object to or restrict data processing
  • Request data portability

We respond to data-subject requests without undue delay and in any case within one month, in accordance with GDPR Article 12.

To exercise these rights, please contact us at [email protected].

Changes to This Privacy Policy

We may update this Policy periodically. Any changes will be posted on our website with an updated “Last Updated” date. Continued use of the Service after changes constitutes acceptance of the revised Policy.

Contact Information

Trackifi Support
Email: [email protected]

Contact Us

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